Customer Retention Program FAQ

Customer Retention Program FAQ

1. How many packages do I have to purchase?

You must purchase a minimum bundle of 25 vacation incentive packages. The price on website is total price per unit of 25.

2. How many people can travel per package?

Each package is good for two adults.

3. What documents must the guest bring on their vacation?

Passport, voter registration card, birth certificate with raised seal, or certificate of naturalization are the acceptable documents for US citizens when presented with a photo ID on most Caribbean Islands and in Mexico.

Children traveling with a parent to and from Mexico require letter of permission from the other parent. When such letter is not available, a notarized letter stating why it is not available is required. Some foreign destinations may require a passport and or visa. Your travel consultant will provide these details when you plan your vacation.

4. Are there any additional costs that the traveler will incur?

a) This package is for round trip airfare for two adults only and does not include resort or condominium stay, meals and any other miscellaneous expenses. Upon check-in, resorts and condominium owners will require an imprint of a major credit card to cover such costs.

US travelers traveling to contiguous US pay $199 a night, US to Alaska, Hawaii and Central America pay $299 a night, US based travelers to Europe pay $399 a night. Imagine going to Europe for $399 a night for two adults. That’s less than $99.00 per person for 4 and 5 star resorts and condos worldwide including airfare.

b) Each travel gift card requires a $99 deposit,  completely refunded once the vacation is completed.

c) Guests are required to pay room tax which ranges from $3-$17 per night. (This is a government regulation for all travel incentive packages out there).

5. How much time does the guest have to activate?

Guests have 60 days to activate from the issue date. This allows us to predict how full the resorts and condo will be. (Issue date is date of purchase or date you want to distribute the travel gift card packages. For example, a promotion beginning in January 1st, the issue date would be January 1st.)

6. How long does the guest have to complete their travel?

Guests have one year to complete travel from the activation date and a travel planning delay of 60 days is needed.


Here’s how it works. Every Customer Retention Program package you distribute is guaranteed..

  • Simple to redeem. (One quick call will set everything in motion.)
  • No hidden reservation fees that put the unexpected bit on your happy
  • We use only major carriers like United, Delta, American, USAir, Continental and AirCanada. (No fly-by-night airlines you’ve never heard of)
  • 100% fulfillment available (No unpleasant surprises whatsoever.)We provide full customer service and support. (You don’t have to do a thing! Just sit back and watch your cash flow pile up.)
  • Customers speak directly to a travel agent. (You don’t have to deal with any of this. That way you can concentrate on growing your business.)
  • Flexible travel (Your guests have a full 12 months to complete their travel.) We use only major carriers like United, American, Delta, USAir, Continental and Air Canada. (No fly-by-night airlines you’ve never heard of!)
  • Customer Retention Program is a brochure that comes complete with an electronic number. This electronic number is encoded and loaded with 2 round trip airfare.
  • Fully transferable. Your guests can keep the package or give it to whomever they like!
  • Our Reward Recognition Program may be used with the Customer Retention Program.
  • Travelers are given access to their choice of luxury 4 and 5 star hotels and Gold Crown resort condominiums with easy booking capability via telephone, fax or online. (We’re talking pure luxury here.) Get your hands on these incredible incentive packages right now! Over 3300 destinations available including Continental USA, Canada, Mexico, The Caribbean and Hawaii. Plus, new destinations in Europe and Australia.  You’ll be dazzled at the quality. In fact these tri fold brochures are considered the “Rolls Royce” of the industry because the hotels include Four and Five Star Resorts as well as beautiful beach condos.
  • Customer retention travel brochures have a $99.00 refundable activation deposit, 60-day activation period.